Yes, you can shop with complete confidence.

1. Secure Checkout: Our entire website and checkout process are secured with SSL encryption. Your payment is processed directly by our globally trusted partner, Stripe, and we do not store your full credit card information.

2. Shipping Destinations: To ensure a high-quality delivery experience, we currently ship to a select list of countries can confirm if we ship to your location by entering your address during the checkout process. If your country is available, the shipping options will appear automatically.

If your country is not listed and you are interested in our products, please feel free to contact us at contact@hellopleasureandglow.com

For all orders shipped outside of Thailand, prices displayed on our website do not include international duties, taxes, or customs fees.

When your order arrives at its destination, it may be subject to these additional charges, which are levied by your country's local customs authority. As these fees are not collected by us and can vary widely, they are the sole responsibility of the customer.

We highly recommend checking with your local customs office for an estimate of these charges before placing your order, so you are fully aware of any potential costs.

After your order is placed, please allow 1-3 business days for us to process and dispatch it.

Once your order has been shipped, the estimated delivery time varies by destination. Here are our general estimates:

• Asia Pacific Region: Approximately 7-15 business days

• Other International Destinations: Approximately 10-20 business days

Please note that these are estimates and actual delivery times can vary due to local customs processing in your country. You will receive a shipping confirmation email with a tracking number once your order is on its way.

We accept returns only for items with a significant manufacturing fault, requested within 7 days of receiving your order. All items must be in their original, unworn, and unwashed condition with all tags attached. To start a return, please visit our return form for more details.

Some of collection does not come with a guarantee tag because some of the stock we received was overproduced by the factory, which we purchased as dead stock.

Since we are not the original customer, we do not have the right to claim ownership of these items, and we respect that.

Regardless, we want to reassure you that the materials will consistently match the descriptions provided.

We are delighted to provide you with clear information.

Pleasure and Glow are also available offline. We encourage you to follow us on Instagram for real-time updates about the events we will be attending.

Currently, we mainly travel to Taiwan and Singapore, but we hope to expand to other countries in the future.